Overall Verdict
Winner: Jet2
Jet2 takes the overall win for UK holidaymakers due to superior customer service, transparent pricing, and inclusive baggage allowances on short-haul routes. However, TUI Airways remains the superior choice for travelers seeking long-haul destinations outside of Europe.
- Best for Budget: Jet2
- Best for Long Haul: TUI Airways
- Best for Families: Jet2
- Best for Business: TUI Airways
Side-by-Side Comparison
| Category | Option A | Option B | Winner |
|---|---|---|---|
| Average fare (short-haul) | £160 | £145 | b |
| Route network (destinations) | 180+ | 65+ | a |
| On-time performance | 76% | 82% | b |
| Cabin baggage allowance | 10kg (45x36x20cm) | 10kg (45x36x20cm) | tie |
| Checked bag fee (first bag) | £25+ (flight-only) | Included (22kg) | b |
| Seat comfort (short-haul) | 7/10 | 7.5/10 | b |
| Customer satisfaction (Skytrax) | 3.5/5 | 4.5/5 | b |
| Fleet age | 11 years | 9 years | b |
| In-flight entertainment | Screens on long-haul | App-based only | a |
| Food & drink included | paid | paid | tie |
Tips
- Book Jet2 for European sun holidays to benefit from included 22kg baggage.
- Choose TUI Airways if you are planning a long-haul trip to the Caribbean or Americas.
- Watch for hidden fees on TUI flight-only bookings regarding luggage and seat selection.
- Jet2holidays packages often offer better financial protection than flight-only deals.
- Compare total basket price including bags before deciding, as TUI base fares can be misleading.
Frequently Asked Questions
Is TUI Airways or Jet2 cheaper?
Jet2 is generally cheaper when factoring in baggage, as they include a 22kg hold bag on all fares whereas TUI often charges extra on flight-only bookings.
Which airline is safer, TUI Airways or Jet2?
Both airlines maintain excellent safety records compliant with UK CAA and EASA regulations, with modern fleets and rigorous maintenance schedules.
Does TUI Airways or Jet2 have better customer service?
Jet2 consistently ranks higher in customer satisfaction surveys and Trustpilot reviews compared to TUI Airways.
Which has more routes, TUI Airways or Jet2?
TUI Airways has a larger global route network including long-haul destinations, while Jet2 focuses primarily on European and Mediterranean cities.
Can I earn miles on both TUI Airways and Jet2?
Neither airline belongs to a major alliance. TUI has the TUI Club for discounts, and Jet2 offers Jet2 Club, but neither earns traditional airline miles.
Which airline is better for families?
Jet2 is often preferred for families due to included baggage, child-friendly service, and dedicated family seating policies.
What is the baggage policy for TUI Airways vs Jet2?
Jet2 includes 22kg hold baggage on all fares. TUI includes 20kg on package holidays but charges for hold bags on flight-only fares.