Overall Verdict
Winner: Air New Zealand
Air New Zealand edges out Qantas for overall passenger experience, particularly in cabin comfort and service quality on long-haul routes. However, Qantas offers a more extensive domestic Australian network and frequent sales for budget-conscious travelers.
- Best for Budget: Qantas
- Best for Long Haul: Air New Zealand
- Best for Families: Air New Zealand
- Best for Business: Qantas
Side-by-Side Comparison
| Category | Option A | Option B | Winner |
|---|---|---|---|
| Average fare (short-haul) | $260 NZD | $245 AUD | b |
| Route network (destinations) | 52 destinations | 85 destinations | b |
| On-time performance | 86% | 81% | a |
| Cabin baggage allowance | 7kg (1 bag) | 7kg (1 bag) | tie |
| Checked bag fee (first bag) | Included (23kg) | Included (23kg) | tie |
| Seat comfort (short-haul) | 8.5/10 | 8.0/10 | a |
| Customer satisfaction (Skytrax) | 4-Star | 4-Star | tie |
| Fleet age | 9.2 years | 11.5 years | a |
| In-flight entertainment | Seatback & Streaming | Seatback & Streaming | tie |
| Food & drink included | Yes (Intl) | Yes (Intl) | tie |
Tips
- Book Air New Zealand for Trans-Tasman routes if seat comfort is a priority.
- Watch for Qantas Happy Hour sales for significant discounts on Australian domestic flights.
- Air New Zealand Airpoints are easier to earn on Star Alliance partners, while Qantas Points suit OneWorld travelers.
- For Pacific Island holidays, Air New Zealand offers more direct connections from Auckland.
- Always check baggage allowances on sale fares as both airlines restrict checked bags on lowest tiers.
Frequently Asked Questions
Is Air New Zealand or Qantas cheaper?
Qantas often has lower base fares on Trans-Tasman routes due to higher capacity, but Air New Zealand includes more amenities in standard economy.
Which airline is safer, Air New Zealand or Qantas?
Both airlines maintain excellent safety records and are certified by IOSA, with no fatal accidents in the modern jet era for either carrier.
Does Air New Zealand or Qantas have better customer service?
Air New Zealand consistently ranks higher in customer service surveys and Skytrax awards for staff friendliness and helpfulness.
Which has more routes, Air New Zealand or Qantas?
Qantas has a significantly larger route network, particularly within Australia and to European destinations via partnerships.
Can I earn miles on both Air New Zealand and Qantas?
Yes, but you must choose one programme; Air New Zealand uses Airpoints (Star Alliance) and Qantas uses Qantas Points (OneWorld).
Which airline is better for families?
Air New Zealand is generally better for families due to the SkyCouch option and dedicated kids entertainment packs on long flights.
What is the baggage policy for Air New Zealand vs Qantas?
Both include 23kg checked bags on international economy, but domestic and sale fares vary; always verify your specific fare class before booking.