Overall Verdict
Winner: Vietnam Airlines
Vietnam Airlines wins on overall service, included baggage, and international network reliability. VietJet Air is the clear choice for strict budget travelers flying short-haul domestic routes.
- Best for Budget: VietJet Air
- Best for Long Haul: Vietnam Airlines
- Best for Families: Vietnam Airlines
- Best for Business: Vietnam Airlines
Side-by-Side Comparison
| Category | Option A | Option B | Winner |
|---|---|---|---|
| Average fare (short-haul) | $120-$180 | $60-$100 | b |
| Route network (destinations) | 65+ destinations | 100+ destinations | b |
| On-time performance | 85% | 78% | a |
| Cabin baggage allowance | 7kg included | 7kg included | tie |
| Checked bag fee (first bag) | Included (23kg) | $30-$50 fee | a |
| Seat comfort (short-haul) | 8/10 | 6/10 | a |
| Customer satisfaction (Skytrax) | 4-Star | Not Rated | a |
| Fleet age | 7.5 years | 5.2 years | b |
| In-flight entertainment | Personal screens | Stream to device (paid) | a |
| Food & drink included | Yes | Paid | a |
Tips
- Book Vietnam Airlines for international connections to ensure baggage transfers and lounge access.
- Always pre-purchase baggage on VietJet Air online; airport fees are significantly higher.
- Vietnam Airlines uses Lotusmiles while VietJet uses SkyJoy; neither partners extensively with Western programs.
- For flights under 2 hours within Vietnam, VietJet’s price difference often outweighs comfort losses.
- Check terminal assignments at Tan Son Nhat; Vietnam Airlines uses Terminal 2, VietJet uses Terminal 1.
Frequently Asked Questions
Is Vietnam Airlines or VietJet Air cheaper?
VietJet Air is consistently cheaper on base fare, but Vietnam Airlines often offers better total value when baggage and meals are included.
Which airline is safer, Vietnam Airlines or VietJet Air?
Both airlines maintain acceptable safety standards compliant with ICAO, though Vietnam Airlines has a longer operational history and state backing.
Does Vietnam Airlines or VietJet Air have better customer service?
Vietnam Airlines generally receives higher ratings for customer service, responsiveness, and handling of disruptions.
Which has more routes, Vietnam Airlines or VietJet Air?
VietJet Air serves more total destinations regionally, but Vietnam Airlines covers more intercontinental long-haul routes.
Can I earn miles on both Vietnam Airlines and VietJet Air?
Yes, Vietnam Airlines has Lotusmiles (SkyTeam) and VietJet Air has SkyJoy, but cross-earning is limited compared to major global alliances.
Which airline is better for families?
Vietnam Airlines is better for families due to included checked baggage and meals, reducing hidden costs for children.
What is the baggage policy for Vietnam Airlines vs VietJet Air?
Vietnam Airlines includes 23kg checked baggage on most fares; VietJet Air charges separately for checked bags starting around $30.